25th March 2015
The City regulator, the Financial Conduct Authority (FCA) has announced plans to ban so-called opt-out selling in financial services markets.
Opt-out selling is the practice of defaulting consumers into buying a product, which they then have to opt out of, for example, by using pre-ticked boxes to sell the consumer add-on insurance.
Following a market study into the general insurance add-ons industry last year, the FCA found that opt-out selling often results in consumers purchasing an insurance product they do not need.
In fact some consumers are not even aware they have bought an add-on and too often they are not able to make an informed decision on whether they need or want the insurance that is part of the opt-out package.
The FCA will consult with the industry on the proposals, which also include introducing guidance for firms so they can give consumers information about add-ons at the right time in the sales process.
The ban would apply to any add-on sales of regulated or unregulated products offered alongside financial primary products, this includes legal expenses sold with home insurance, breakdown or key cover sold alongside motor insurance, or protection cover when taking out a mortgage or credit card.
Christopher Woolard, director of strategy and competition at the FCA said: “This is about ensuring consumers can make the right decision on what add-on insurance they do or don’t need. Forgetting to un-tick a box at the end of a purchase is not making an informed choice.
“Our work shows that the opt-out model means too often consumers are buying a product when they have not been able to give any thought to whether or not they need it. We are all familiar with having to double check whether or not we have accidently agreed to buy an add-on insurance product when buying car insurance or tickets online for example.”
Woolard added that the FCA’s proposals will mean that consumers will be in a better position to decide what they want and consider the options available to them
“Fewer consumers will end up with products they didn’t want or don’t even know they own,” he said.
The FCA also wants firms to provide consumers with more appropriate and timely information that will allow them to make an informed choice on what, if any add-on products they need, and to identify the best package.
The guidance encourages firms to introduce the most common add-ons to consumers earlier in the sales process and make it easier to compare packages of the primary product and add-ons.
The FCA also recommends that firms give the annual price of add-ons rather than relying on monthly figures so that overall price to be paid is easily understood.