29th January 2016
Online banking customers of HSBC are facing problems with access after a cyber attack on the bank.
Although HSBC said it ‘successfully defended’ an attack on its systems its online banking is disrupted just as people’s wages hit their bank accounts.
Online banking is now unavailable for many customers. The attack comes not just on payday but two days before deadline for filing self-assessment tax forms with HM Revenue & Customs, when individuals are expected to settle their tax bills. Late payments incur a 3% interest charge.
The bank apologised to customers and said it was ‘working closely with law enforcement authorities to pursue the criminals responsible’.
No customers’ details have been stolen in the attack, which was a ‘distributed denial of service’ attack which works by overloading websites with traffic with the aim of knocking them offline and making them vulnerable.
‘HSBC internet banking came under a denial of service attack this morning, which affected personal banking websites in the UK,” said a spokesman for the bank.
‘HSBC has successfully defended against the attack, and customer transactions were not affected. We are working hard to restore services, and normal service is now being resumed. We apologise for any inconvenience this incident may have caused.’