Insurer Direct Line offering drivers guaranteed hire car cover as standard on its comprehensive policies

4th September 2015


Direct Line Car Insurance has introduced a Guaranteed Hire Car cover clause as standard within its comprehensive insurance policy, meaning all existing and new customers are entitled to a new standard hatchback sized vehicle from a hire company.

Recent research by the insurer revealed that half of UK adults are not aware what the difference between a courtesy car and guaranteed hire car is, with two fifths, at 42%, believing a courtesy car will be newer and in better condition than their existing car.

The reality is that a courtesy car tends to be an older vehicle in poorer condition, as it is one which is provided by the repairer and is based on whatever they have available – which may be nothing at all, as many courtesy car offerings are subject to availability. A hire car, however, is sourced by the insurer from a hire car company, so is likely to be either nearly new or brand new.

Direct Line now offers all its customers with a comprehensive car insurance policy guaranteed hire car cover, until their car is fixed if using an approved repairer, or for up to 21 consecutive days when using their own garage – or if the claim is for a stolen or written off car. All of Direct Line’s existing comprehensive insurance customers will receive guaranteed hire car cover as part of their policy at no extra cost from today.

Gus Park, director of motor at Direct Line said: “Our Guaranteed Hire Car proposition is market-leading. Not only does it come as standard, meaning customers don’t have to pay extra, it also provides a hire car not a courtesy car, and customers qualify for it in circumstances where they wouldn’t under many other courtesy car offerings. The last thing a customer wants when something happens to their vehicle is to find out that their courtesy car provision actually doesn’t entitle them to a guaranteed replacement car at all.”

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