Emergency payments of nearly £24m already made to flooding victims with total bill set to hit £1.3bn

11th January 2016


In the wake of the devastating floods caused by storms Desmond, Eva and Frank during December and over the New Year more than 3,000 families are now in alternative accommodation while repairs are made to their homes new figures have shown.

The statistics collected by the Association of British Insurers (ABI) show the average expected pay out for each domestic flood claim is £50,000, compared with an average from the 2013/14 winter storms of £31,000.

Some £24m of emergency payments have already been made to both families and businesses, split £9m and £15m respectively, to spend on immediate needs

The latest estimates suggest the final amount ABI members will spend on customers affected by flood damage is likely to be around £1.3bn.

Customers have made nearly 15,000 claims for property damaged by the flooding, more than 5,000 of these claims coming from business customers. There are thousands of smaller claims being dealt with for storm damage.

In addition, a total of 5,600 motor claims have been received while more than 8,300 initial visits have been made by loss adjusters, who handle the more severe claims.

James Dalton, director of general insurance policy at the ABI, said: “The December storms have brought devastating flooding to significant parts of the UK. Insurers and their representatives have been there to provide practical help and support as quickly as possible to families and businesses coping with the trauma.

“In the immediate aftermath insurers have focused on urgent needs, providing families with somewhere to live and helping businesses into alternative trading premises. They get cash into the hands of those affected so they can buy food and dry clothes. Then, they get the repair process under way as quickly as possible.

“The impact of flooding will be felt for many months to come in affected areas.”


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