Lloyds data theft: thousands fear details could be in hands of criminals

11th September 2015


Thousands of Lloyds customers could find their personal details in the hands of thieves after a storage device went missing.


A storage device disappeared from Lloyds insurance offices in July but customers were only told of the theft last week when the company wrote to them. Those affected by the suspected theft had paid £25 a month for a ‘premier’ packaged account at Lloyds Bank, which included home insurance with Royal Sun Alliance (RSA).


Now thousands fear their names, addresses, account numbers and sort codes could be used by criminals.


RSA admitted they did not alert the police immediately as they had tried to solve the mystery of the missing details ‘internally’. The insurance company has refused to say where the data has been stolen from or what date it informed the police, only confirming that it had informed ‘a regional organised crime unit’.


The Information Commissioner’s Office is now looking into the matter. It can fine companies up to £500,000 for data protection breaches.


An RSA spokesman said: ‘Unfortunately a data storage device has been reported as stolen from one of our data centres.


‘We have advised our regulators and are in the process of contacting potentially impacted customers to apologise. We are working with the police on a full investigation. We recognise this should never have happened and apologise to all of our customers who have been impacted.’


The spokesman added there was no evidence the data had ‘been misused in any way’.


RSA has offered affected customers free identity theft insurance for two years but customers must pay the £20 for this themselves and request a refund.


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